Service Quality

Quality is the existence foundation of a translation company, the guarantee of long-term cooperation with customers and the support of healthy, stable and rapid development. Therefore, “Quality First” is our core management idea.
Based on GB/T19002-1994 idt ISO 9002 standard, we have implemented total quality management, and firstly carried out standardization for work flow and quality control among the industry, in order to ensure the quality and efficiency of translation or localization service, realize timely, accurate and normative translation and provide better service for companies and government organizations.

Our “Quality First” core idea meets customers’ fundamental benefit and embodies our responsibility for customers.

Our Competitive Advantages:

A Highest speed: We’re abundant in human resource, especially for heavy workload, our own excellent professional translation team can satisfy the requirements of different manuscripts, and finish translating a large quantity of manuscripts within very short time: taking English translation as an example, under the premise of ensuring high quality, one translator is capable of translating 30 thousand characters per day, which is very rare in China, even in the world; however, we’ve achieved this and won customers’ widespread recognition and reliance.  For example,  a customer located at Dalian Hi-Tech Industry Park, which has employed ten full-time English translators,  can't  translate 406 pages of AUTOCAD drawings into English within six days. At this  critical moment, Sun Translation undertook such heavy task. To ensure translation quality, Sun Translation only arranged one translator to be in charge of this work. It only took four days to successfully finish the 406 pages of translation task. Upon delivery, the customer  appointed three professionals to carefully examine the translations. However, besides unexpected surprise, they  didn't raise any question.

B Most excellent quality: With strict translation quality control system and translation operation regulations, we’re capable of finishing very difficult translation task. Especially, the English translation of Ph.d. and professor dissertations in different specialized subjects as well as the English translation and Japanese translation in the fields of machinery, chemical industry have reached high perfection.

C Most convenience for accounting: We provide customers with convenience to formal invoice and direct money transfer among several banks.

D Best after service: In addition to free typesetting, we provide free modification after translation, till customer is satisfied with the translation.